The Impresstik Process: How We Hand Over a Machine That Just Works

Introduction

Buying a new labelling machine shouldn’t feel like a gamble. At Impresstik, we’ve spent over 50 years perfecting a process that removes the guesswork and ensures every system is delivered, installed, and running with total confidence. Here’s exactly how we do it — from first call to final calibration.

1. We Start with the Right Questions

Before we offer a solution, we take the time to understand your operation. That means:

• What are you producing?
  
  

• How many units per hour do you need to move?
  
  

• What packaging types, label materials, and line configurations are you working with?
  
  

• Are you dealing with tight space, changing SKUs, or short runs?
  
  

We don’t push a particular model — we listen first, then design a system to suit.

2. Custom-Engineered, Not Over-Engineered

Once we know what you're working with, our engineers get to work. Whether you're running one SKU or fifty, filling glass bottles or shrink sleeves, we configure the labelling system that makes sense for your production.

That might mean:

• Custom label feeds or wraparound modules
  
  

• Servo-driven adjustments for precision
  
  

• Interchangeable heads or modular frames for fast changeovers
  
  

Every machine is made here in Australia by our in-house team — not outsourced or off-the-shelf.

3. Pre-Delivery Testing with Your Product

Before anything leaves our facility, we test it with your actual products and labels. This lets us fine-tune alignment, tension, feed rates, and speed — all in a controlled environment, so there are no surprises at install.

We’ll even send video footage of the machine running your product line if needed.

4. Seamless Delivery and Installation

Our team delivers and installs your machine on-site, working around your production schedule to keep things efficient. We don’t just drop it off — we integrate it with your line and make sure it’s running at spec before we leave.

Typical install includes:

• On-site calibration
  
  

• Operator training
  
  

• Maintenance walk-through
  
  

• Support contact handover
  

5. Support That Actually Picks Up the Phone

Post-install, you’re never on your own. Whether it’s a quick tweak, spare part, or technical advice — our service team is based locally and always ready to help.

We also offer scheduled servicing, preventative maintenance plans, and access to spare parts without international shipping delays.

6. We Stick Around for the Long Haul

What sets us apart is that we see the handover as the beginning of the relationship — not the end. Many of our clients come back after years of reliable operation to scale up or customise further, and we’re always ready to build on what we’ve delivered.

Conclusion

The Impresstik process is built on reliability, transparency, and care. We don’t just build machines. We build confidence in your production line. From first conversation to full-scale operation, our team is committed to handing over labelling systems that work straight out of the gate — and keep working for years to come.